Online purchases become even safer

In accordance with the Second Payment Services Directive (PSD2), as from 1 January 2021, online payments using payment cards will ensure a stronger level of customer protection (authentication).

Each online payment will have to be approved with a customer's permanent password and code sent to a mobile phone.

In Latvia, the application of strong customer authentication in e-commerce has been ongoing for several years and customers have experience to use it, for example, when approving the purchase via Internet bank or mobile application. However, a number of merchants in other EU countries, where Latvian customers tend to shop, have still not implemented these solutions contrary to the law. In such cases, payment service providers - card issuers - shall refuse such uncompliant payments.

These requirements are designed to improve the security of payment transactions, ensure a higher level of customer protection and reduce the likelihood of fraud.

In case of questions, please, contact the bank by calling +371 67043510 or via e-mail: info@expobank.eu.